LAST UPDATED: March 18, 2026
The Herbal Vitali Refund and Return Policy is designed to give you clarity, confidence, and a simple process if your order isn’t right. We aim to make returns straightforward while maintaining strict quality standards for our organic products.
1. Timeframe for Returns
Under the Herbal Vitali Refund and Return Policy, returns are accepted within 15 business days from the date of shipment.
To ensure eligibility, please begin your return request within this timeframe.
2. Eligibility for Returns
To qualify under the Herbal Vitali Refund and Return Policy, all returned items must meet the following:
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Unopened and unused
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In original sealed packaging
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In the same condition as received
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Accompanied by proof of purchase (tax invoice or order confirmation)
For health and safety reasons, consumable products such as herbal tea must remain sealed.
Returns that arrive damaged or in poor condition may be rejected.
3. How to Initiate a Return
To start a return under the Herbal Vitali Refund and Return Policy, you must contact us first.
Include:
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Your order number
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Reason for return
Once approved, you will receive instructions on how to return your item.
4. Return Shipping Costs
The Herbal Vitali Refund and Return Policy outlines the following:
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Change of mind: Customer is responsible for return shipping costs
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Damaged or incorrect items: We will replace the product at no additional cost
5. Refunds
Refunds under the Herbal Vitali Refund and Return Policy are processed after we receive and inspect your returned items. If approved, the refund will be issued to your original payment method, excluding the original shipping cost. Processing times may vary depending on your bank or payment provider.
6. Non-Returnable Items
The following are not eligible under the Herbal Vitali Refund and Return Policy:
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Opened or used consumable products
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Items returned in poor or damaged condition
7. Damaged or Incorrect Orders
If your order arrives damaged, please contact us immediately.
Under the Herbal Vitali Refund and Return Policy, we will arrange a replacement at no extra cost.
